Terms of service

CopyAndClose – Terms & Conditions

Welcome to CopyAndClose!
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please take a moment to review these terms so you understand your rights and responsibilities as a valued CopyAndClose customer.

Definitions

Consumer: A customer purchasing for personal, non-commercial use.
Distance Contract: A transaction conducted online through our website.
Durable Medium: A method of communication that preserves information unchanged (e.g., email).

Applicability

These Terms apply to all purchases made via the CopyAndClose website.
By completing a purchase, you acknowledge your acceptance of these Terms.
If any ambiguity arises, the interpretation most favorable to the consumer shall apply.

Our Offer

At CopyAndClose, we’re committed to:

Accurately showcasing our mirrors, picture frames, wall décor, planters, and clocks with high-quality imagery and clear descriptions.
Displaying all product prices, applicable taxes, and shipping fees transparently before checkout.
Keeping stock and availability up to date.

Order Process

Orders are confirmed upon successful payment.
You will receive an email confirmation after placing your order.
Payments are processed through secure, trusted gateways.
CopyAndClose reserves the right to cancel orders due to suspected fraud, pricing errors, or stock discrepancies.

Right of Withdrawal

You may return eligible items within 14 days of receiving them.
Items must be unused, in original packaging, and in resalable condition.

Returns & Refunds

Return shipping is the buyer’s responsibility unless the product is damaged, incorrect, or defective.
Returned items must arrive in original, undamaged condition.
Approved refunds will be processed via the original payment method.

Pricing

All prices are in USD.
CopyAndClose reserves the right to correct pricing or typographical errors.
International buyers are responsible for any local import duties or taxes.

Product Quality & Warranty

Products are carefully photographed and described to reflect their true form and finish.
Every item is inspected before dispatch.
Issues must be reported within 14 days of delivery.
Warranty does not cover misuse, damage from mishandling, or natural variations in product materials (e.g., wood grains, mirror beveling, ceramic textures).

Shipping & Delivery

Orders are shipped to the address provided at checkout.
Standard delivery usually takes up to 30 days unless stated otherwise.
You will be notified in case of significant delays or stock issues.
If an item becomes unavailable, we may offer a similar alternative or a full refund.

Payments

Payment is required at the time of order.
We accept major credit/debit cards, PayPal, and other secure options.
For payment-related queries, our support team is ready to help.

Complaints & Customer Support

If there’s a problem with your order, please notify us within 7 days of receipt.
We aim to respond within 14 business days.
Valid complaints may result in a refund, replacement, or store credit.

Dispute Resolution

We aim to resolve all concerns fairly and efficiently.
Unresolved matters may be referred to an independent mediator if necessary.

Force Majeure

CopyAndClose is not responsible for delays or disruptions caused by events beyond our control, including but not limited to natural disasters, supply chain disruptions, or courier strikes.

Governing Law

These Terms are governed by U.S. law, unless your local consumer protection law grants you greater rights.

Changes to Terms

CopyAndClose may update these Terms & Conditions at any time.
The latest version will always be available on our website and becomes effective immediately upon publication.

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