Refund policy
CopyAndPaste – Return & Refund Policy
At CopyAndPaste, we want every mirror, planter, frame, or décor item you receive to elevate your space with elegance and charm. If something isn’t quite right with your order, we’re here to make it right — with care and clarity.
✅ Eligibility for a Refund
You may request a return or refund within 14 calendar days of receiving your order if:
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You notify us within this timeframe
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The item is unused, uninstalled, in its original packaging, and in resalable condition
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The product arrived damaged, incorrect, or defective
🚫 Non-Refundable Items
We are unable to accept returns for:
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❌ Items that have been used, hung, installed, or damaged after delivery
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❌ Custom or made-to-order items (e.g., personalized mirrors or planters)
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❌ Final sale, clearance, or heavily discounted items
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❌ Items clearly marked as non-returnable at checkout
📝 How to Request a Return
To initiate a return, please contact our team with:
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Your order number
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A brief explanation of the issue
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Clear photos of the product and its packaging (if applicable)
We’ll assess your request and guide you through the next steps.
🔄 Return & Refund Process
Review & Approval
Our team will assess the request and may request further information.
Return Instructions
If approved, we’ll share return instructions and the return address.
Note: Return shipping is the customer’s responsibility unless the item was faulty, damaged, or incorrect.
Refund Issuance
Once the returned item is received and approved, your refund will be processed via the original payment method.
⏳ Please allow 5–7 business days for the amount to reflect, depending on your payment provider.
📌 Important Notes
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All returns must be pre-approved and sent back in original packaging
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Shipping charges are non-refundable unless the item was damaged or incorrect
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Items returned in poor condition may not qualify for a refund
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Excessive or abusive return behavior may result in account review or refusal of future returns
💬 Need Help?
We're always here to support you.
Visit our Contact Us page with any questions — and we’ll make it right.
✨ CopyAndPaste — Where Every Corner Finds Its Charm.